Combining management theories with practical service skills, this class aims at helping students understand how cabin service proceeds and diverse situations have been handled. Through the contents lecture, guest speaker’s working experience sharing, and case study in-class activity design, students are able to learn cabin service related professional knowledge and skills, also appreciate the importance of the teamwork.
EDUCATION & TRAINING
Doctor of Philosophy, National Cheng Kung University - Taiwan
Master of Arts in Educational Technology, University of San Francisco, CA, U.S.
Cabin Attendant’s Ground Training and On-the Job Training, All Nippon Airways, Japan
Bachelor of Arts in Chinese Literature, National Sun Yat-Sen University, Taiwan
EXPERIENCE
Prof. and department chair, Department of International Tourism Managemnet, Tamkang University
Flight Attendant Trainer, EVA Airways
Cabin Chief, EVA Airways
Unit 1:Introduction
Unit 2:Cabin configuration
Unit 3:Service and case study
Unit 4:Case study
Unit 5:Midterm
Unit 6:Emergency situations introduction
Unit 7:Emergency situations handling
Unit 8:Cabin preparation
Unit 9:Final
There are seven topics representing 6 sections in this course. Each topic contains four units. It takes about 14 -16minutes to cover the lectured contents for one unit. In the lecture, ppt files are applied to help students’ learning experience and facilitate the course quality. There will be a quiz conducted to evaluate how well students comprehend the course contents at the end of each section.
This course does not offer exams or certificates.本課程不開放測驗與證書。
Basically, there is no pre-requisite knowledge requested to obtain before taking this course. However, it is a plus that students have taken any aviation related courses previously, or are very interested in learning the related subjects. In addition, Toeic test minimum 500 is recommended.
實用航空英語(2020)，陳淑娟編著，五南出版社。